Answers to some of the most frequently asked questions are below. If you have a question that is not addressed below, please give us a call at 800.300.3438 or email
What happens if I buy a ticket and can’t make it to the event?
If you purchase a ticket to an event, but are unable to attend, you have a few options. You can give your ticket to a friend or give us a call and we’ll put a credit in the amount you paid on your One Day University account that you can use for any future event with us.
How do I get a copy of a professor’s PowerPoint presentation?
In many cases, the professor will give their contact information at the end of their talk and are happy to hear from you. If that is not the case, you can always send us an email at firstname.lastname@example.org and we can send it to you. Please note that there are quite a few professors who ask us not to share their PowerPoints because of copyright issues or proprietary research that they prefer not to distribute.
How do I receive my tickets?
Your tickets and your receipt will be emailed to you upon the completion of your transaction. Once a transaction has processed, you will be automatically directed to a page that gives you the option to enter the names and email addresses of the attendee(s) that you purchased tickets for.
How can I give my feedback after an event?
After every event, we send a survey to all who attended. You can give your feedback on each professor as well as your overall experience. We read every comment and constantly try to improve our students’ experience. Please note that the surveys
are anonymous, so if you want a reply to your comment, you must include your email address in the comments.
How can I learn about future events in my city?
Simply click on the “Join Our Email List” button at the top of the page. You’ll be able to select the individual cities you want to hear about.
How do you find your professors?
We work hard to find professors on campus that are the most popular with the students who take their classes. Research awards, grants and best-selling books are great, but at One Day U, it’s the teaching awards that are most important. The professors that win these awards are incredibly passionate about their subjects and truly want their students to learn and really enjoy themselves while doing so. Often, we’ll start our research with the winners of these teaching awards – every school has them. In addition, we scour the internet, visit campuses, interview professors, survey students, watch hours of video, and quite often get terrific recommendations from our students and the professors themselves.
What are your office hours?
Our office hours are listed below. If you call during this time and don’t reach us, it is because we are assisting other students. If you leave a message, we will return your call quickly – usually within a few minutes. If you call outside of these hours and leave a message, we will return your call as soon as we reopen the next day. Of course you can email us any time at email@example.com
Monday – Friday: 9am – 9pm Eastern
Saturday – Sunday: 9am – 5pm Eastern